How do I get a refund?

When you buy a product from a Gumroad creator, Gumroad only processes payments on behalf of that creator. We allow creators on our platform to set their own refund policies and issue their own refunds to their customers (i.e., you!). 

If you have issues with the product you've purchased through Gumroad, or feel you deserve a refund, you should contact the creator of the product. You can contact the creator by simply replying directly to your receipt email, or by looking at the "Reply-To" information on your purchase's email. 

If the creator is unresponsive after 1-2 weeks, please let us know, providing proof of your correspondence with the seller. We will reach out to them, and if they continue to be unresponsive we will issue a refund on their behalf. 

If you didn't receive a receipt

Please first check the spam folder in your email inbox. If you still cannot find your receipt, please contact us immediately so that we can figure it out. 

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