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Receipts and refunds

‣
Before you buy

📘
A guide to buying on Gumroad

🎁
How do I give a product as a gift?

📉
Why did my payment fail?

💳
Safe buying on Gumroad

‣
Accessing your purchase

🎒
How do I access my purchase?

📚
Your Gumroad Library

⏲️
Guide to memberships

📱
How to use the Gumroad Library app

🤐
How to open ZIP and RAR files

📓
How do I send my Gumroad purchases to my Kindle

📤
How do I send my purchases to Dropbox

🛳️
When will my purchase be shipped?

‣
Receipts and refunds

🧾
Get to know your Gumroad receipt

🤑
How do I get a refund?

📄
I need an invoice

💶
I need a VAT refund

🙅‍♂️
I never received a receipt

‣
Issues with your purchase

⁉️
There’s an issue with my purchase

💸
Why was I charged by Gumroad?

✖️
How do I cancel my membership?

⬇️
My purchase isn’t downloading

🥴
I'm not receiving updates

➕
How do I combine two accounts?

💲
Why do I have a $1 charge from Gumroad?

📉
I have extra charges from Gumroad after my purchase

♻️
Incorrect recurring charge on statement

🚓
How do I report a Gumroad creator

✉️
How do I contact Gumroad?

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Learn about Gumroad’s multifunctional receipt that can help you access the product, contact the creator, generate an invoice, get a refund, and much more!

Articles

🧾
Get to know your Gumroad receipt
🤑
How do I get a refund?
📄
I need an invoice
💶
I need a VAT refund
🙅‍♂️
I never received a receipt

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