The best resource you have when it comes to your purchase is the product's creator. Here's when you should contact them:
- To inquire about a refund
- To find out the shipping status of the product
- To change your shipping address
- To address an issue you are having with your product (installation, lack of files, etc.)
Looking for the contact information of your seller? Just reply directly to your receipt email, or look for the "reply-to" field in the receipt.