I've subscribed to a Gumroad product - now what?

What are Memberships?

Memberships are a great way to get the latest project updates and products from your favourite creators.

A Membership is a recurring subscription to a creator—This can be monthly, quarterly, semi-annual or annual, depending on what they offer—which grants you access to exclusive content.

Memberships are an upgrade from our old subscriptions and allow creators to offer you products like recurring content, courses, and paid communities and newsletters.

How to buy a Membership

You can choose to create a Gumroad account when you purchase a Membership and access all the product updates from your Gumroad Library. You will also be able to use our mobile apps to view your Membership's files and posts. 

You can always cancel a Membership from your email receipts, as well as from your Gumroad Library. 

If you don't create a Gumroad account, you will only be able to receive product updates from the creator themselves, when they send out “posts” (emails). If you decide to create an account later, you will still see all your product updates in your Library. Go to the Gumroad signup page to make a new account.

To buy a Membership, navigate to the Membership tab on the creator’s profile page and choose a tier (some will have only one tier, as shown in this example):

Click "Memberships" on the creator's profile page and select your preferred tier. Then click subscribe.

How to access your Membership

You can access your Membership through your Gumroad library, if you have an account or through the Membership’s receipt if you don’t.

If you do have an account, simply go to https://gumroad.com/library and hover over your Membership product. You will see a button that says: “view content.”

Hover over the cover of your membership product and choose "view content"

Changing and cancelling your Membership

Managing your Membership:

To manage your Membership, hover over your Membership product in your library and choose “view content.” Or, click on the link in the receipt to access your Membership.

In the content area, you’ll be able to view and download your files. You can also re-send the receipt for this purchase to yourself and manage your Membership with the "Manage Membership" button:

Click the "Manage membership" button

When you click "Manage Membership" you’ll be able to see what your current billing plan is for your Membership and, if the creator has enabled multiple ways to pay for your Membership, you’ll be able to change that as well:

In the top right corner, under the title, you will be able to select the billing interval of your membership, if the creator has enabled it.

Don’t forget to click “update Membership” once you are finished making changes.

Cancelling your Membership

As you can see in the above image, this page is also where you can cancel your Membership.

When a Membership is cancelled, you'll have access to the content up until the date when the Membership would have been renewed.

Changing tiers

For Memberships with multiple tiers, you have the ability to change tiers at any time and choose how you want to support creators.

If you upgrade your Membership to a higher tier, you will be charged a “prorated” rate. You will get a discount for the remaining part of your subscription, which will be subtracted from your new Membership rate. The discount is calculated as of the end of the current day.

If you downgrade your Membership (move to a lower tier) your current plan won’t be changed immediately. We will wait until the end of your billing cycle to downgrade.

You will get a receipt of your change in your email inbox.

Fixed-length Memberships

Some Memberships will be of a fixed length. An example of this is a course that the creator is bringing out over the course of a few months. After all the content has been delivered, your Membership will stop, automatically. 

You will, of course, still have access to your content after the Membership fee ends.

Updating your payment information

Go to your settings and update your payment info there. Don’t forget to save by clicking “Update Account Details.”

FAQs about Gumroad

Q: What is Gumroad? 

A: Gumroad hosts files and processes payments on behalf of creators large and small. By buying this Membership product, you are supporting one of these creators. 

Q: Is Gumroad safe? Is my payment information safe? 

A: Yes. All your payment information is tokenized and encrypted in a PCI compliant ecosystem. I never thought I'd write all those words in a sentence, and I feel kind of ill, but if you're up for it, you can learn more here

Q: My Membership purchase was cancelled. Why? 

A: Either the creator has cancelled your Membership, or your recurring payments have failed.

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