How to open ZIP and RAR files
On a Mac
Locate the ZIP file and double-click on it. That's it. A new folder will be created and all unzipped files will be there, ready for use.
If you’re trying to open a RAR file, we recommend trying with the free software The Unarchiver.
On a PC
Locate the file and right-click on it. Click “Extract all”.
For RAR files, try downloading and opening the file with WinRAR (it’s free!)
On a mobile device
Apple and Google have support documents to help you open ZIP files on your mobile or tablet (no third-party software needed!):
If you can’t open a ZIP file on your mobile or tablet, try using a laptop or desktop or update your device to its latest software update.
We advise using a laptop or desktop device to open RAR files as they require specific software.
Fixing common errors
You may see a message about the ZIP file being corrupt, password-protected, or missing some files. Please try downloading the file again from your email receipt and try unzipping again.
If that doesn’t help, the file is likely corrupt and you’ll have to contact the product’s creator to get that fixed!