How do I contact Gumroad?
Email support
If an issue comes up, Gumroad support is here to help. Below is a breakdown of the types of issues Gumroad support can help with and the types of questions that are best directed to your Gumroad creator.
| Gumroad can help with | Creators handle |
| Download/Upload issues | Refunds |
| Payment issues | Product-specific questions and feedback |
| Fraudulent purchases | Physical good shipping information |
| Questions about navigating the Gumroad platform | Licenses |
| Terms & Policy questions | Membership subscription questions |
We hope that our Help Center can address the majority of your issues, but if not, we will be pleased to assist you.
To contact us, email support@gumroad.com
Phone support
Unfortunately, we don't have the capacity at this time to offer phone support.