Common Customer FAQ

Welcome to Gumroad!

Here is a handy guide for buying on Gumroad

Customer buying guide

And a video!

If you have any specific questions, please refer to one of these specific articles:

I never received a receipt for my purchase

Why is there a charge from Gumroad on my credit card?

How do I add files to the Gumroad iOS App?

How do I add files to the Gumroad Android App?

My product won't download

How do I cancel a subscription and stop all future recurring payments?

I don't know what to do with a .zip or .rar file

I want to send my purchase to my Kindle

I need to contact the seller...

a) To find out when my order will be shipped
b) To request a refund
c) For help installing my product
d) To give suggestions or feedback on the product
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